Virtual Veterinary Care Development

whiskerDocs, the United State’s largest and fastest growing veterinary telehealth provider announces their sponsorship of the NAVC Veterinary Innovation Council (VIC). Aligned with VIC’s Telehealth initiative, whiskerDocs created the Virtual Veterinary Care Telehealth (VVC) platform and is seeking forward thinking practices to join the VIC TelePilot.

Veterinary practices enrolled in the VIC TelePilot will be some of the first practices to take advantage of the latest technology in Veterinary Telehealth. “whiskerDocs’s support and introduction of the Virtual Veterinary Care Telehealth platform aligns with VIC’s initiative to test this transformational platform [Telehealth] to increase efficiency and practice work flows to benefit practices, clients, and patients,” says Aaron Massecar, PhD, Executive Director of the Veterinary Innovation Council.

“It’s a privilege to support the Veterinary Innovation Council and to foster innovation and technology in the Veterinary profession. whiskerDocs’s new Telehealth platform reinforces our commitment to the profession and VIC, with the goal to create higher, more efficient, and innovative standards of service for pet parents,” said Deb Leon, co-founder and CEO for whiskerDocs.

The VVC Telehealth platform provides virtual healthcare services during times when veterinarians are off-site, such as overnight, during the weekends, or on holidays. The whiskerDocs network of doctors and veterinary nurses performs virtual visits, consulting pet parents and patients using technology. Using strict protocols to guide pet parents to either seek immediate veterinary attention at a critical care facility or safely redirect care to the primary care doctor, the whiskerDocs VVC Telehealth platform fills the need for veterinary support while saving clients costly trips to the ER. In fact, of the “urgent” client calls received by whiskerDocs, decision support provided to pet parents resulted in mitigating 79% of the cases to a lower cost option, including recommendation to see their regular primary care veterinarian.

With over 17,000 client interactions via Telehealth, the benefits to primary care veterinarians is clear: Practices adopting Telehealth decision support can increase client engagement, appointments, and retain practice revenue when appropriate.

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